Our Priority Services Register

Vattenfall Networks keeps a Priority Services Register for customers who may need special help in the event of a power cut or in rare events where we undertake maintenance on our networks.

This is a free service aimed at those with additional needs. 

You may wish to be added to our Priority Services Register if:

  • You have specialist medical equipment requiring power at all times (e.g. heart or lung ventilators)
  • You have a hoist or stair lift
  • You are elderly or have a disability
  • You have young children
  • You have recently had an operation or illness

This is not an exhaustive list and we are happy to talk to you or your family and friends to decide how we can help. We also inform your electricity supplier if you need extra support.

Please see below for our Priority Service Register leaflet, apply via our online form or download a form that you can return to idno.care@vattenfall.com

We can provide a copy of the Priority Service Register leaflet in an accessible format and provide assistance if your first language is not English. We are also able to provide the Priority Service Register leaflet in braille and large text.

Priority customers

We understand that power cuts can happen for reasons beyond our control. We know that some of our customers rely on electricity for medical reasons or need extra support when the power goes out. Please let us know if you, or someone you know, would like to be added to our Priority Services Register.