
Contact us
Power cut? Call 105 now
If you need additional support please call: +44 (0)20 7832 7914 (9am - 5pm)
Or 0800 046 7007 (24/7)
New Connections
For new connections please complete the New Connections Form
For general inquiries and project discussions email
UK-networks@vattenfall.com
Or call: +44 (0)20 7832 7998
Or use the contact form below.
Existing Connections
For modifications to existing connections please complete the Connection Modifications Form
For inquiries related to metering please email
idno.commops@vattenfall.com
For other inquiries about existing connections please email
idno.operations@vattenfall.com
Regulatory
For regulatory information please email
idno.regulation@vattenfall.com
Customer Service
If you are a customer on our network please email
idno.care@vattenfall.com
Or call: +44 (0)20 7832 7998
If you would like updates about power cuts or planned outages please let us know via the contact form below.
Complaints
If you have any feedback on our services please let us know via our feedback form.
If you have a complaint please email
idno.complaints@vattenfall.com
If you are unhappy with our service please let us know so we can learn from your experience and improve our services. If after contacting us you are still not happy you can raise a dispute with the Energy Ombudsman.
Vattenfall IDNO
70 St Mary Axe
London
EC3A 8BE
If you would like to be kept up to date about Vattenfall IDNO please subscribe to our newsletter.