Power cut? Call 105 now

If you need additional support please call: +44 (0)20 7832 7914 (9am - 5pm)

Or 0800 046 7007 (24/7)

New Connections

For new connections please complete the New Connections Form

For general inquiries and project discussions email
UK-networks@vattenfall.com

Or call: +44 (0)20 7832 7998

Or use the contact form below.

Existing Connections

For modifications to existing connections please complete the Connection Modifications Form

For inquiries related to metering please email
idno.commops@vattenfall.com

For other inquiries about existing connections please email
idno.operations@vattenfall.com

Regulatory

For regulatory information please email
idno.regulation@vattenfall.com

Customer Service

If you are a customer on our network please email
idno.care@vattenfall.com

Or call: +44 (0)20 7832 7998

If you would like updates about power cuts or planned outages please let us know via the contact form below.

Complaints

If you have any feedback on our services please let us know via our feedback form.

If you have a complaint please email
idno.complaints@vattenfall.com

If you are unhappy with our service please let us know so we can learn from your experience and improve our services. If after contacting us you are still not happy you can raise a dispute with the Energy Ombudsman.

Mail

Vattenfall IDNO
70 St Mary Axe
London
EC3A 8BE

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